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What’s Up, So Cal?


Wednesday, November 7, 2012
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Does anyone out there feel as I do that Cox Cable is isolating the Santa Barbara Community from news other than that “happening here in our own community”?

I have noticed over the past year or so, that Cox Cable has incessantly ceased broadcasting the news channels from Los Angeles. At first it was intermittent with Channel 5 KTLA , then their broadcast stopped. I noticed recently (Thursday, Oct 25) that now KNBC-4 (ooh sorry! “8” on COX-UP CABLE) was not broadcast at the advertised time of 5:30 p.m. daily. Instead, Cox had an ad for something local. If Cox is going to do this, why don’t they warn consumers?

We have no alternative as Cox subscribers; Cox pretty much covers this area.

However, we can complain, which I’m doing. Not that it’ll do much good.

I know that a lot of other consumers besides me like to see news coverage from down south. I know that, with all their communication technology, Cox has techs in its “control center” and when the appropriate program is scheduled to be broadcast all the tech has to do is put down his/her coffee and push the appropriate button to broadcast that particular program.

I guess we no longer have Channel 4 (and yes! It is Channel 4, Los Angeles) thanks to Cox-Up Cable.

Comments

Independent Discussion Guidelines

The actual "field service" guys at Cox (who come out to the house, etc.) are great. Some of the best customer service there is in my opinion. The rest of Cox is HORRIBLE and the exact opposite.

Scooter (anonymous profile)
November 7, 2012 at 10:01 a.m. (Suggest removal)

you'd think they could at least get the programming schedule right, times are always off for certain channels, by 3 hours in some cases (easy fix?). I'm sure there are able minded persons who can do this type of job correctly. That and having local commercials run into and over shows is another fail.

spacey (anonymous profile)
November 7, 2012 at 1:11 p.m. (Suggest removal)

Let's say you're new in town and want to sign up for cable-TV. So you go to Cox's website to see what your TV options are.

First you land here:

http://ww2.cox.com/residential/santab...

The next obvious click is to go here:

http://ww2.cox.com/residential/santab...

So what's the lowest-price TV package you can sign up for? Looking at all the large & colorful icons, It sure looks like the "TV Essential" package for $60.86 per month is the cheapest.

Wrong!!!

Click on the inocuous grey icon that says "Pricing' at the top of the page. There you'll see a package called "TV Starter" for $29.14. That's a lot cheaper than $60.86 if all you want is very basic cable. Nowhere else on their website do you see the Starter package mentioned.

This is my problem with Cox Cable ... they've always been very misleading in their advertising.

EastBeach (anonymous profile)
November 7, 2012 at 2:14 p.m. (Suggest removal)

I agree I do feel isolated from other stations south of Rincon. I love KTLA for example and in it's spot currently is a blank screen and a "no signal" message. I will miss their Holiday programming especially.

Ken_Volok (anonymous profile)
November 7, 2012 at 2:22 p.m. (Suggest removal)

I'm in total agreement with this letter. I think a lot of people are.

But this is what happens when a monopoly is allowed to flourish; the customer's needs and wants are never considered and rates can be sky high. They've got it made....and we let them do it!

Native1 (anonymous profile)
November 10, 2012 at 4:58 p.m. (Suggest removal)

agreed with this letter, and many need/want more coverage from down south and LA... I just got a Cox ad in mail offering me $19.99 as minimal TV startup,... I do not own or watch TV so I'm out of the loop on these charges, but even I imagine this mailer is lying somehow... what with streaming video I usually can see a bit of video if it's important to me, e.g. presidential debates. Most of it is BS and time waste, however. Many of my friends spend a lotta time at the Religion of Monday Night Football and so on... better: go root for the Dons at a live football night

DrDan (anonymous profile)
November 11, 2012 at 5:46 a.m. (Suggest removal)

And they keep moving the public access channels (county and city) from analog to digital, forcing an upgrade to a digital box, etc.

The city council oversees their charter and seems uninterested in these impacts.

willy88 (anonymous profile)
November 19, 2012 at 8:53 p.m. (Suggest removal)

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