A move to streamline billing for customers of the Goleta Water District has instead led to lots of confusion, as glitches with integrating old data into new computer software is resulting in bill deliveries being about a month behind and, for some of those who’ve recently moved into the area, no bills at all. Though the new system, run by Global Water Resources and implemented 11 months ago, has already enlisted about a quarter of the district’s 16,700 ratepayers into electronic bill processing — thereby saving lots of paper and associated delivery costs — assistant manager David Matson admitted, “There are problems….In this modern age, we’ve all experienced these glitches, but the bad software is leaving all of us frustrated and our customers inconvenienced.” Global Water Resources has about 90 more days to fix the problem, said Matson, explaining, “Right now we feel that the vendor is going to be able to execute that plan.” Come 2014, all should be flowing better.
Goleta Water Bill Snafu
Thursday, October 24, 2013
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