UCSB Lacks Emergency Info

Saturday, May 24, 2014
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As a parent of a UCSB female student, I called frantically Saturday morning, Minneapolis time, to try and reach my daughter. Her cell phone rolled to voice mail, and my texts went unanswered as well. I called UCSB to learn their switchboard hours are Monday through Friday, but I did get the recorded message of a number to call if this was an emergency. The shootings in Isla Vista prompted my calls. So I called the UCSB emergency number, which got me UCSB Police. Upon hearing that my daughter lived in Isla Vista, the university police could only offer the I.V. police phone number. Under the circumstances, I was quite surprised and terribly frustrated that UCSB couldn’t handle this emergency inquiry.

Our family lives in Minnesota, and being a long way away from such a horrific incident was especially unnerving given the university’s lack of emergency coordination. I will end this letter by saying I did call I.V. police and they were able to provide the specific information I needed. Thank you, Isla Vista Foot Patrol, and thank god.


Independent Discussion Guidelines

Actually UCSB does have emergency info, generally speaking. But when they do not have it yet, they routed you to the pathway that did have the best info at that time. Within minutes you had the info you were looking for.

This is an odd letter because you got what you wanted quickly after being properly referred by UCSB.

realitycheck88 (anonymous profile)
May 25, 2014 at 3:27 a.m. (Suggest removal)

I can understand your frustration, I have a college-age kid who lives most of the year in a different time zone too, one that doesn't always pick up the phone or respond to a text. As the other commenter pointed out, it does seem that you were routed to available info in a timely matter.

The school my student attends does have a email system that sends out alerts and information to parents as well as staff and students in an emergency situation. However, the only time I've experienced this was in a natural disaster type situation (hurricane) where there was advance warning and planning.
Per UCSB's website, seems they set up a call center and an emergency hotline (not sure when implemented), but I'm not sure what else they could have done in this situation.

zappa (anonymous profile)
May 25, 2014 at 7:11 a.m. (Suggest removal)

Not that long ago cell phones & e-mail didn't exist and it was not unusual to spend a few days making contact with a child at college.

Not long before that phones weren't so common and it was not unusual to take weeks to make contact.

Chances are everything is OK. For years we did not need instant contact to be sure and everything was OK. Your anxiety is understandable but please strive for some perspective.

pardallchewinggumspot (anonymous profile)
May 26, 2014 at 12:59 a.m. (Suggest removal)

Those kids and their Cell phones...

dou4now (anonymous profile)
May 27, 2014 at 5:53 a.m. (Suggest removal)

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