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Monopoly Despondency


It’s a shame, a real shame that providing good service is not the work ethic of Cox Communications, at least when it comes to their TV cable service. I have been a loyal customer for over 20 years and in that same time have consistently received poor to dismal service by the staff at Cox.

I tolerated it because it has a monopoly, and I cannot have satellite service. I am no longer willing to tolerate its employees’ incompetence. Inquiries to Cox staff result in hold times of over 20 minutes; or transfers, often to the wrong department, or to operators who do not know how to help, or operators who do not know how to transfer a call to the right department without disconnecting you. In addition, promises to come to resolve issues go unfulfilled with no prior indication of “we know we promised to come, but we can’t and won’t tell you that!”

Further, the service provided, when it is provided, consistently goes out. I have to call again and again only to deal with the above examples of incompetence. When a technician does come out to fix the issue, it usually will go out again in two months. Finally, billing is just as incompetent. Cox adds services to your bill that were never ordered and then compound the incompetence by not crediting your account for the days you were without.

I have given up. I now welcome the opportunity to give up my TV addiction and figure out other ways to receive television programming. It is no surprise that Cox has lost customers.

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