While I was uploading some photos, Cox Cable exploded and all sorts of crazy things happened. But not only is the service shoddy, the company’s business practices are abhorrent, its treatment of seniors is shameful, the new pricing is outrageous, the way the phone operators treat you when you call to complain is terrible, and it provides substandard services on low-profit accounts, forcing those who cannot afford it to purchase expensive equipment and pay three to four times the price for average service.
I am a senior, on a fixed income. I live in federal housing here in Santa Barbara. I can only afford the cheapest Internet option. Normally, one would get up to 100 Mbps as an industry average. My upload and download speeds do not even register on its service tech’s own timer. I can get less than 1Mbps. And why, you might ask? Because Cox has no moral standards, community compassion, or desire to provide decent services. Cox’s only interest is to charge as much as possible.
In my opinion, Cox is a monopoly that needs to be broken up. And now our services are coming out of Texas, so, obviously, there has been some kind of a big change in Cox.