PRESS RELEASE / ANNOUNCEMENTS Monday, September 21, 2015

CoastHills Credit Union Working with FBI and Local Law Enforcement Regarding ATM Incident

CoastHills Credit Union is partnering with law enforcement, including the FBI, to resolve an incident involving a skimming device found on CoastHills Automated Teller Drive-up Machines (ATM) Saturday, Sept. 12, 2015, in Santa Maria and Lompoc. The affected machines were located at the Lompoc branch on the corner of H Street and College Avenue and the Santa Maria branch on Stowell and Broadway.

In response, CoastHills has taken security measures to suspend usage of any member ATM card used at the Santa Maria drive up machine all day Sept. 11 and up to 11 a.m. on Sept. 12, and at the Lompoc drive up machine all day Sept. 11 and up to 2 p.m. on Sept. 12.

New “Instant Issue” cards will be provided to those affected members. They can be obtained at any CoastHills Branch location. Instant issue cards will allow members to immediately access their accounts using the new card and PIN.

These particular skimmer devices fit right over the ATM card reader and look identical to the actual reader. The CoastHills Incident response team, and NCR, the ATM manufacturer, completed inspections of the entire CoastHills ATM network immediately upon discovery of the skimmers, including ATMs at the Santa Maria and San Luis Obispo airports and Marian Regional Medical Center.

“We are partnering with law enforcement to fully resolve the issue, including the FBI, who told us that this type of sophisticated skimming device is new territory to them,” said Paul Cook, CoastHills Chief Information Officer.

CoastHills provided local police department investigators with surveillance videos from both locations, which included an image of the suspects.

Cook emphasized that security of member data is paramount, and the credit union is meticulously reviewing records for its members and all others who used the affected CoastHills ATMs. CoastHills is in the process of contacting those individuals potentially affected by the ATM breach with details and action.


About CoastHills: CoastHills is a not-for-profit credit union currently serving more than 60,000 members in Ventura, Santa Barbara, San Luis Obispo, Monterey and Santa Cruz counties. It has 11 branches and a full service call center. With assets of more than $870 million, CoastHills is one of the largest independently owned financial institutions on the Central Coast.


Scott Coe
SVP Chief Marketing Officer
CoastHills Credit Union
(805) 733-7600, ext. 8275

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