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Posted on July 3 at 11:02 a.m.
Thank you to Native1 for your compassion and understanding. You wouldn't have known that I took on a full time job in 2008 to try to fulfill my family's financial commitments when the recession had clearly impacted the store's sales. It's been difficult to keep my finger on the pulse of the store and I'm sorry not to have been connected to you when your issues were occurring. I am deeply saddened to close the store and to have our family's sweet dream end in this manner, but this recession has negatively impacted so many, some lives far worse than mine, and I'm looking at ways to count my little blessings rather than spend time regretting that the story didn't end differently. I truly appreciate the kindness in your tone and words. I also wish you, and all the friends of SBS, the best of luck and happiness in your future adventures! God Bless! Barbara,Santa Barbara Scrapbooks
On Santa Barbara Scrapbooks to Close Its Doors
Posted on June 29 at 9:20 p.m.
Oh! Thanks to Bella 604, too! XOXO, Barbara
Posted on June 29 at 9:16 p.m.
Barbara from SB Scrapbooks here, and I just wanted to tell Native 1 that I am truly sorry if he/she experienced any lack of customer service at Santa Barbara Scrapbooks. I have always wanted everyone who walked in the doors of our store to feel wonderful about having been there, and I've encouraged behavior from all my employees that would support that. My employees and I were all very proud to be voted as Runner-Up in the SB Newspress' Reader's Choice Awards for the 'Best Customer Service' category in 2008. Nordstroms legendary customer service won first place, but we felt very thrilled for our little store to have been voted for, and recognized for, our customer service excellence as well. I have had the pleasure of meeting such an amazing array of truly wonderful people, both customers and employees... and a few who just weren't nice at all. That's life! In these past six years, we've been open over 2,100 days, with the help of about 30 (past and present) employees. We've all seen and learned a lot in this span of time and I recognize that my employees and I are all constantly growing and learning, all of us trying to do our best with each customer, even when it wasn't easy. I have confidence that no one meant for you, Native 1, to have a negative experience with us and I'm sorry to hear about it now. We have over 10,000 scrapbook/paper arts items, and because our merchandise turns over so quickly (i.e. new products are constantly being introduced), it can be a daunting place for a newbie employee to feel comfortable in their command of product knowledge on all items in the store. It takes a good many hours on-the-job before a new employee really can handle most questions. The majority of my employees are students and they work part-time to fit in with their school schedules. I am so sorry that you did not receive the assistance you needed to purchase the correct item on your first visit. Just because we're in the process of closing the store, doesn't mean I wouldn't like to still try to rectify your situation if something still needs to be done. I encourage you to call the store (805-962-5099) and request my cell phone number and I'll be happy to talk with you and see what I can do to help you, even now. To Flagr1, we forgive you for your comments, bless you, and we all wish you happiness in your future endeavors. To Starshine, Momoffab5, El-Infamador, Briebme, and the others who complimented our store, thank you... and bless you, too! We have loved helping and serving Santa Barbara and will really miss all of the wonderful people we have had the chance to meet! Big hugs to you all!
Barbara Santa Barbara Scrapbooks
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