Nearly 100 of Cottage Hospital’s neighbors turned out for a special meeting Monday night, anxious and sometimes outright angry about the hospital’s newly opened helipad and the frequency of noisy air ambulances that visited it over the last two weeks. Their concern centered on what’s proven to be an inaccurate forecast made by hospital administrators when they petitioned the city for a building permit back in 2001: The site, they said, would be used approximately twice a week for emergency patient landings. Between February 3—when Cottage’s helipad officially opened for use—and February 14, there were 14 landings.
While Monday’s crowd bristled with complaints for most of the two-hour meeting—the “thump-thump-thump,” of overhead chopper blades, some said, made the suburban neighborhood feel like a “warzone,” waking up children and early-risers and driving down property values, and an Iraq war vet said the sound exacerbates his PTSD—Cottage CEO Ronald Werft seemed to assuage some of the worries by the end of the evening.
He and the hospital were similarly surprised at the landing pad’s instant popularity, he said, and are actively ironing out its operational kinks. He explained Cottage is committed to keeping open dialogue between the hospital and nearby residents to discuss the sensitive balance between saving patient lives and disrupting neighbors’ lives. And he nodded in mild agreement with a few speakers who suggested, when Werft said the hospital can’t and won’t limit landings right away, that complaints would be better lodged with City Hall or the Planning Department, which originally granted the helipad’s construction and use.
What wasn’t talked about is that Santa Barbara government agencies currently have no legal power over the number of emergency helicopter landings at Cottage Hospital. When the city originally granted helipad approval in 2001, explained assistant city planner Suzanne Riegel during a later interview, it triggered a state public utilities code that exempts the site from local government restrictions on life-saving helicopter transports. And when Cottage amended its plan in 2005—moving the helipad from one of the hospital’s older buildings to its now-completed, upgraded facilities—there was no need to include the number of predicted flights because 2001’s approval, in the eyes of the state, leaves that oversight up to Cottage, the private operator. Cathy Murillo, the only councilmember to attend the meeting, encouraged attendees to contact the Neighborhood Advisory Committee and show up for the council’s public comment period. No one from the planning department was present.
The hospital has promised that all of its helicopter landings occurred during life-or-death emergencies or that the time saved in transport made all the difference for treatment and recovery. Indeed, the majority of patients transported thus far have benefited from the cutting-edge stroke victim and child care programs Cottage developed in the last few years. Many have questioned, however, why the new offerings—unique to the entire Central Coast, between Los Angeles and San Jose—weren’t taken into account during the permitting process more than a decade ago, well before Cottage became so attractive from a specialized critical need standpoint.
A main impetus for Monday evening’s impromptu meeting was the number of flights last Tuesday night. Between approximately 8 p.m. and 1 a.m., five choppers transported patients to and from the hospital. The unpredictably high traffic’s commotion, however, was worsened by a communication breakdown with pilots. Two Los Angeles-based air ambulance companies, on their way to Santa Barbara to pick up two gravely ill children, didn’t tell Cottage they were inbound until they were literally right above the hospital. At the time a CALSTAR unit was on the landing pad unloading a stroke victim. This forced the L.A. choppers to circle the area for so long they headed for the airport to refuel.
That, said Werft, shouldn’t have happened, and won’t happen again. Cottage has strict landing protocols that the L.A. pilots didn’t follow. Incoming and outgoing helicopters are required to trace Highway 101 on their way to the hospital before cutting to Junipero Street. If the situation arises where more than one chopper arrives at the pad at the same time, the overflow is mandated to hover over the ocean or out near the airport, he explained.
In certain circumstances, they might land at the airport or on La Cumbre Junior High School’s field—the main touchdown point before the helipad was built—and transfer patients by highway. The option of landing patients at Goleta Valley Cottage Hospital and then driving them to Santa Barbara is impractical, said Werft, as the S.B. campus houses the fully-integrated trauma units that make the location so fundamental to saving lives. Any landing at La Cumbre, the airport, or elsewhere close by adds at least 20-40 minutes of transport time.
Following Tuesday night’s snafu, all 18 air ambulance companies and agencies allowed to land at Cottage have been reminded of the procedures, said Director of Environmental Safety and Security Susannah Shaw, explaining their S.B. privileges can be restricted if they don’t follow the rules. Cottage also started stationing a staff member in the helipad’s watch tower during landings. This Monday night a rescue chopper coming from Simi Valley arrived on the right path, but left on the wrong course. The private company is now temporarily suspended from using Cottage’s landing pad.
The hospital plans to hold another neighborhood meeting sometime next month. The date and time will be announced soon.
Related Links
- New Hospital Helipad Sees Heavy Action [ February 8, 2012 ]



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Neighbors there in the Oak Park neighborhood continually notice a wide variety of violations of the various permits and approvals that Cottage received, and accepted, when their massive building project began.
If the helicopter traffic issue really is a state jurisdiction question with no city control as noted in this informative news article, then the City of Santa Barbara can use its own enforcement authorities with all the other permit and zoning problems that Cottage has continually demonstrated, all as a way to apply pressure to this giant industrial facility in the neighborhood. In short, the city can squeeze them many ways besides a direct assault on helicopter operations.
The neighbors should start their detailed documentation of all the other violations, such as hospital employees using the public streets instead of the garages they agreed to use, or noisy deliveries in the middle of the night. I am sure many other issues will emerge and should be comments entered here.
John_Adams (anonymous profile)
February 16, 2012 at 2:48 a.m. (Suggest removal)
Bunch of cry babies.
Riceman (anonymous profile)
February 16, 2012 at 4:50 p.m. (Suggest removal)
Helicopters are WAAAAAY over used. It is just a scam to make money. Almost everyone of those people airlifted into the hospital could just as easily be driven there.
This is nothing to do with health....It is all about MONEY being made by the various Helicopter Services!
rstein9 (anonymous profile)
February 17, 2012 at 6:55 a.m. (Suggest removal)
rstein9, that sounds like a conspiracy theory!
However, it is one that I immediately thought of myself..
loonpt (anonymous profile)
February 17, 2012 at 9:57 a.m. (Suggest removal)
How dare people people complain about noise when people's lives are being saved. I get so angry with the "not in my backyard" crowd I could vomit. Selfish people are what's ruining this country. Put in some earplugs and lets move on to more important things !!
steamroller (anonymous profile)
February 17, 2012 at 10:02 a.m. (Suggest removal)
Seriously? You chose to live in an area near a hospital, this is what you get. It's not like Cottage Hospital hasn't been around since the late 1800's. And if you didn't want the helipad, you should have voiced your opinion then, and should have done the research to know there would be no limits after it was installed.
That'd be like everyone in Goleta complaining about the airport, and how there are no restrictions on landing times.
sbdude (anonymous profile)
February 17, 2012 at 10:42 a.m. (Suggest removal)
Dear Accident Prone & Ill People,
Have the kind and common courtesy to suffer physical trauma and succumb to emergency health problems during normal working hours.
Thank you.
Your Compassionate & Understanding Oak Park & Cottage Hospital Area Residents
Draxor (anonymous profile)
February 17, 2012 at 11:15 a.m. (Suggest removal)
Steamroller would want a helicopter evacuation for nausea.
The effed up medical insurance industry pays for too many helicopter transports when they are not necessary, just like how that aspirin in a hospital gets billed at $20. The corporate industry responds because the market is there that pays for reimbursements by providing a helicopter transport service.
Cottage Hospital Inc. promised two helicopters a week, but they are now accepting more than two a day. They gotta fix that or pay off the public.
John_Adams (anonymous profile)
February 17, 2012 at 11:26 a.m. (Suggest removal)
Saving lives is paramount, but what do you think costs patients more? helicopter or ambulance? Selfish people indeed.
spacey (anonymous profile)
February 17, 2012 at 11:35 a.m. (Suggest removal)
To bad for the neighbors probably just all lost 50k on their home values, on top of all the other drops these past years. If its any consolation its for the common good and makes for more affordable housing in the impacted area. Remember what the Cottage Monopoly wants it gets.
pointssouth (anonymous profile)
February 17, 2012 at 2:11 p.m. (Suggest removal)
Cottage is being inconsiderate but SB is all about money and they don't care about the citizens, they care about money from tourists and places like Cottage Hospital. I'm a native and I have struggled to live here and support my family here and lately I wonder why... we are overrun with transients, gangs and tourists and there is NOTHING community about SB, we don't even have a Golf & Fun or anything that promotes family togetherness. I understand why, most of us don't have time or the money to do things with our kids, we are just scraping by the best we can.
It will not do any good to complain, nobody will care, it's the sad thing about SB, it's pretty from outside but once you're inside it's not so nice.
santabarbarasand (anonymous profile)
February 17, 2012 at 4:49 p.m. (Suggest removal)
The heart of the problem here is that the people who must tolerate the noise (i.e., local residents) are not those directly receiving the benefit of having the helipad on the hospital. That discrepancy makes any attempting at balancing one versus the other onerous at best; these are opposite sides of two different equations.
No one having a heart attack in SB is getting an air ambulance, not because of some random conspiracy, but simply because a ground vehicle will get them to the hospital faster. Now consider the stroke victim in SLO, who desperately needs the services Cottage offers. They are getting an air ambulance, because with a stroke, “time lost equals brain lost”. Flying instead of driving that distance can mean the difference between walking out of the hospital in a couple days versus spending the rest of your life in a wheelchair, paralyzed on one side of your body, unable to speak, and eating through a tube in your side. And don’t think it’s some Faustian trade for non-locals’ benefit; consider the SB residents who are airlifted to LA for more advanced care (especially children, as was the case that infamous night) that can’t even be met at Cottage.
Regarding the necessity for the air ambulances, hospitals have to follow regulation on what qualifies for airlift and what doesn’t. If they don’t, the insurance company doesn’t pay, and the hospital and/or the patient eat the bill. The only scam is commercial insurances refusing the pay for justified lifts.
For everyone who lives nearby and is facing potential losses in sleep and property value, you do have my sympathies. But to be fair, you did also choose to live next to a hospital. I think all the critics need to be realistic about what we're talking about. This isn't a racetrack or a casino or even a "dispensary". It's a hospital. Attend the community meetings and voice your opinions, but also listen and think.
Sothep (anonymous profile)
February 19, 2012 at 1:02 a.m. (Suggest removal)
It is sometimes hard for me to believe the level of self-absorption and pure nastiness exhibited by some of those who are so privileged as to live in this beautiful city. Wonder if those complaining about choppers are the same ones demanding a (truly ugly) suicide barrier on the Cold Spring Bridge...
JohnLocke (anonymous profile)
February 19, 2012 at 10:28 a.m. (Suggest removal)
Pretty sure most of the people wining about the helos are the same people wining that the barrier will make the bridge look ugly , not the other way around.
cmetzenberg (anonymous profile)
February 20, 2012 at 4:12 p.m. (Suggest removal)
"When my men want to surf,we surf." Apocalypse Now helicopter leader.
GluteousMaximus (anonymous profile)
February 21, 2012 at 4:24 p.m. (Suggest removal)
Gluteous you genius. If the helos play flight of the valkyrie these yupies will shut their mouths.
"We'll come in over the rising sun and about mile out we'll put on the music."
cmetzenberg (anonymous profile)
February 21, 2012 at 11:26 p.m. (Suggest removal)
Having had the misfortune to be fortunate to avail myself of Cottage's medical services for a loved one this past month, I've heard zero helicopters. In addition I think the two max idea or rule is ridiculous if not evil.
"Sorry ma'am, we know your child will die if we don't airlift him but we've already had two emergency airlifts this week."??
Yeah right.
And as a former tenant on Castillo by Cottage, I hope the woman who bought the property we lived on lost her shirt if real estate values have indeed gone down. But them again, she purposefully made her property the ugliest on the block.
Lastly, if you want zero noise go live in the country. It's not called The CITY of Santa Barbara for no reason.
Ken_Volok (anonymous profile)
February 23, 2012 at 8:58 p.m. (Suggest removal)
The helicopters are a problem but sirens never woke anyone up?
Are they going to limit ambulance sirens to twice a week now?
C'mon people get a grip.
Ken_Volok (anonymous profile)
February 23, 2012 at 11:05 p.m. (Suggest removal)
I've had to deal with a neighbors' ongoing construction project for several years. Then there are barking dogs, cars whizzing by, etc. You learn to deal with it. An occasional chopper landing and taking off isn't as bad as constant freeway noise, etc,.
billclausen (anonymous profile)
February 24, 2012 at 4:01 a.m. (Suggest removal)
Riceman and GluteousMaximous: Brilliant!
Fire trucks are just as gnarly when they are rolling past your house with horns blowing, and mack truck deisel shaking the 1930's era house.
Couple of suggestions: Sound proof your own pad. Might give you some side benefits, energy efficient, increase property values, but most of all the rest of us won't have to listen to the wining coming from inside.
Also, this a long shot, but not all helicopters have the "thump thump thump" of a HUEY when it is coming at you. Perhaps they could use another model helicopter that is a little quieter.
I think most people knew they were living by a hospital when they signed up for it. It will save lives. Effe your $50K property dip. Ridiculous, if you cut it that close you probably won't be there that long anyway.
bimboteskie (anonymous profile)
February 24, 2012 at 1:08 p.m. (Suggest removal)
All this just makes me want to throw up my hands and watch Apocalypse Now.
Ken_Volok (anonymous profile)
February 24, 2012 at 1:57 p.m. (Suggest removal)
Ken, there is also this scene from Full Metal Jacket.
http://www.youtube.com/watch?v=cYwkq0...
billclausen (anonymous profile)
February 24, 2012 at 8:27 p.m. (Suggest removal)
Ah I totally forgot about that sequence.. I like the film but its by far least my favorite Kubrick.
Ken_Volok (anonymous profile)
February 25, 2012 at 1:35 p.m. (Suggest removal)