Though most of the 87,000 people served by the Goleta Water District are close to being back on a regular billing schedule, the software snafus that happened last fall due to a new third-party service are still unresolved for many, particularly those who recently moved to the area and have not yet received a single bill despite more than seven months of service. Those customers are now the priority for Global Water Management, the billing company first hired by the district in December 2012, with delivery expected to begin this week and all sent out by the end of April, according to district official David Matson, who also pledged that the district will be flexible. “We want our customers to know that we understand receiving multiple bills can create an unanticipated financial hardship and that we are committed to working with every customer on a case-by-case basis,” he said. “The issues that have caused the billing system to not work properly have tried everyone’s patience….Like our customers, the district is frustrated with Global’s overall performance.”


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